Objectives

Understand the impact of your managerial practices
Help your employees to become self-motivated
Delegate to develop and empower your subordinates
Conduct effective and productive meetings
Prevent and solve problems effectively

Key Topics

Traditional vs. contemporary management practices
Bringing out the Best in People
Developing behaviours that inspire initiative in others
Prioritising and reducing time-wasters
Planning and scheduling your most important tasks
Understanding your subordinates’ competencies
The six degrees of delegation techniques
Deciding what and how to delegate
How to plan and conduct meetings for maximum results
Finding facts and analyzing problems effectively
Analyzing cost-effectiveness and making decisions

Despite all the talk about time management, computers, e-mail, instant messaging, and all the other time-savers we’ve adopted, most people still complain that they don't have enough time in the day. But the lack of time has nothing to do with time itself, and everything is to do with our own tendencies to procrastinate, to let our attention shift from topic to topic, to think that only we can do things right, and to let ourselves be dominated by powerful but unhelpful old habits.

Objectives

Set time-saving priorities and goals, and develop methods that will work for you
Control interruptions, drop-in visitors and time-wasters
Free up hours of your time every day for more important tasks and challenging responsibilities
Deal with information quickly and efficiently
Accomplish more by holding fewer, shorter and more productive meetings

Key Topics

Key time management principles
Focusing on really 'important' activities rather than 'urgent' activities
Controlling interruptions and distractions
Setting priorities – making yourself available for other important tasks
How Effective Meetings Work
Dealing with difficult people and situations
Controlling incoming and outgoing information effectively
Reducing your information overload
Planning for Accomplishment
Effective scheduling

Objectives

Know the major phases of project management and the activities in each phase
Learn project planning skills to meet stakeholders’ requirements and increase their satisfaction level
Develop project plans, schedules and cost estimates effectively
Analyse risks and prepare risk reduction/prevention plans
Learn project communication and control tools

Key Topics

“Project” and “Project Management”
Project Definition and how to practice project management
Project Management Framework
Key issues in project management
Project scope, objectives and key deliverables
Brainstorming the work breakdown structure
Setting clear milestones to control progress
Managing risks and developing contingency plans
Project execution and control
Controlling and managing project changes
Activities at the closing phase

It’s said that creativity declines with age. But it doesn’t have to be that way! You can rekindle, maintain and even increase your creativity.

Objectives

Generate innovative ideas with clockwork regularity
Learn to think systematically through complex problems
Improve your decision-making to impact the bottom line
Select the most effective solution from those you have generated
Translate your solution into practical actions and strategies

Key Topics

Expanding your Creativity
Removing internal blocks to creativity
Making the first problem assessment
How to formulate an effective problem statement
Identifying the root causes and effects
The Why and How of setting objectives and finding solutions
Assessing advantages using evaluation criteria
Creating and evaluating critical success factors
Preparing for specific actions and follow-up
Selecting your most effective contingencies

recognise different behavioural styles
develop effective communication skills and interpersonal camaraderie
apply emotional intelligence to different scenarios to resolve conflicts successfully
relate to and communicate with people from different cultural backgrounds
take charge of your business relationships to maximise your performance and your organisation’s success

Objectives
Understand the value of EQ in interpersonal relationships
Increase your ability to cope with stress and manage your mood
Increase your motivation, morale, recognition and work satisfaction
Communicate your insights and ideas more clearly
Become proactive rather than reactive

Key Topics
Increasing your ability to motivate yourself
Factors to success and the importance of high EQ
Using skillful questions to avoid misunderstandings
Managing emotions by active listening, showing empathy and self-disclosure
Learning to prioritise work assignments
Developing an intuitive sense of what is expected
Producing a co-operative climate
Creating a productive working atmosphere with others
Addressing conflict situations amicably and proactively
Applying EQ to manage your communication in difficult scenarios

Your interpersonal skills can spell the difference between success and failure in getting your job done (and advancing your career). So to achieve both personal and professional success, you need to sharpen your communication and interpersonal skills.

Objectives

Find solutions to “people problems”
Understand how others perceive you, improve communication and get the response you want
Gain other departments’ co-operation to implement ideas
Uncover the root causes of conflict and achieve resolution

Key Topics
Identifying the interpersonal skills that promote success with co-workers
How to build rapport and communicate with people who have different styles to your own
Techniques of active listening skills
Learning a powerful listening tool – empathy
Asking Questions – The Gateway to Open Thinking
Applying proven methods for developing better interpersonal skills
Practising the behaviours of assertiveness
Identifying differences between informing and exploring messages
Managing Conflict
Discussing the characteristics of conflict
Applying the six steps of managing conflict

To succeed and be effective, supervisors must understand their roles, have the skills to confront daily challenges head-on, and, above all, be able to nurture and coach their team.

Objectives

Increase productivity in your company: supervising that gets results
Achieve departmental goals through a coordinated team effort
Develop leadership techniques that improve performance
Understand human motivation
Communicate effectively with subordinates, management and fellow managers/supervisors
Find real solutions to work challenges and stressors
Learn to gain control of your job rather than the job controlling you
Effectively deal with conflicts and dissatisfaction
Influence others successfully and gain their trust
Communicate and collaborate better with cross-functional groups
Gain the confidence and skills to handle day-to-day challenges easily

Key Topics

Clarification of responsibilities and measurement standards
Planning performance improvement
Contemporary leadership practices
Situational leadership
Dealing with teamwork problems
Developing a strategy for solving a current employee motivational problem
Two-way communication
Developing employees
Delegating effectively
Counselling techniques

Stress has been called “the disease of the 21st century" - it causes more ailments than any other condition confronting modern medicine. In the past, most stress was short-term and could be addressed by a combination of simple techniques. Today, however, stress has become chronic, with long-term stress harming our physical and mental health.

Recent psychological research was found there is a very close relationship between a person’s EQ and his stress management ability. People with low EQ panic easily, feel hopeless and helpless, and even make self-defeating decisions under stress.  People with high EQ function in an objective and effective way even when stress levels are high.  They know how to prevent the stress that leads to job burnout and to use stress to help them achieve satisfying goals.

Objectives

Understand the concept of EQ and ways to improve your own EQ
Increase awareness and understanding of stress
Identify your personal stress coping style
Create strategies to diminish them
Apply and integrate stress-management techniques to your daily life and work situations

Key Topics

Understanding EQ
A personal plan for high EQ
The new definition of stress
Why stress management and life balance are so important
Inventory of personal and professional stressors
Tips/techniques for managing "in the moment" stress
Relaxation and meditation techniques: caring for body, mind and spirit
The effects of excessive and prolonged stress on health, productivity, efficiency, job satisfaction and safety
Modifying personality traits and work behaviours that increase the risk of burnout
Developing and using your support system

Would you like to exercise greater influence over others? Resolve conflicts decisively? Strengthen your professional image? Enhance your self-esteem and gain more visibility? Your career success depends greatly on your “people skills” – your ability to listen and respond effectively, and to work and interact with people throughout your organisation.

Objectives

Learn strategies for different situations
Use influencing techniques when dealing with colleagues, supervisors, clients and vendors
Learn to deal with conflicts constructively
Produce the outcome you want through positive influence
Learn to use the power of influence appropriately

Key Topics

Assessing your influencing skills
Exploring different influencing patterns
Techniques for Influencing Positively
Situational influencing strategies
Using your influencing power appropriately
Positively Influencing your Interpersonal Relationships
Demonstrating a genuine concern for others
Selecting an influencing style suitable for the situation
Dealing with Difficult Situations and Emotions
Dealing with difficult situations
Strategies for positive conflict resolution
Developing Positive Communication Habits
The role of positive influence in the workplace
Understanding the impact of your message